Herschel Infrared Ltd, is registered at Shore House, 68 Westbury Hill, Bristol, BS9 3AA, United Kingdom.

Our privacy commitment to you is as follows:

Customer Details:

The personal data we collect on our websites is used for the following purposes:

  • Responding to a request for further information via online chat or contact form;
  • Processing an online sale including delivery;
  • Provision of online shop account;
  • Recording of a Warranty registration;
  • Obtaining feedback after a sale.

By making use of any of the above services a customer consents for Herschel to record their name and contact details that may include Name, Telephone number, email address and billing / delivery address.

These details are captured only to allow Herschel to provide the specific service the customer has sought.

A customer may opt to create an online shop account when making an online purchase. Herschel will record customer contact details and details and status of purchases. By opting to create an online shop account customers agree Herschel may from time to time contact them with product news and offers.

Other online forms may ask the customer if they would like to be kept up to date by Herschel about product news and promotional offers. By default this option is opted-out (unticked) and a customer must opt-in (tick) if they want to receive such updates. Customers agree that having ticked this option, Herschel will from time to time contact them by Email with such updates.

Customers who respond to other Herschel marketing activities and approach Herschel via other means (for example trade shows) may be subject to separate consents and terms and these will be stated when giving their details via these other means.

Herschel uses Federal Express (FedEx) for online deliveries on the UK mainland and Europe and customers making online purchases acknowledge Herschel will pass their Name and Delivery Address details to FedEx only for completion of the delivery and for no other purpose.

Outside the above circumstances, we do not submit customer details gathered from this site to any other third party for any purpose whatsoever.

Customers may ask Herschel at any time what data we hold on record for them and how consent was originally given.

Customers may at any time withdraw consent for Herschel to hold their data and Herschel will remove those details from our records.

Financial Details:

We do not capture or store credit card or payment gateway (e.g. Paypal) details and we do not share customer financial details with any 3rd parties.

Technical Details (“Cookies”):

Herschel uses Google web analytics software on this website, which automatically collects and stores generic data about visitors to help us identifiy market trends and improve the web service to customers. This data may include types of web browser used, pages visited, time of visits, referring URLs, referring keywords and other data but contains no specific information that could identify a customer.

Herschel uses the Facebook Pixel code to allow advertising on Facebook to customers who have visited our site. All such information is captured and manipulated solely within Facebook and Herschel does not capture or store any customer data about these visits.

This site also uses cookies in the online store and if you create and log-in to your customer account. Here they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details which are stored locally in your browser and not by Herschel. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

We ask customers to acknowledge this website’s use of cookies upon your first visit to the site.

How To Manage Cookies: Cookies are stored on your own PC and can be managed through your Internet Browser (lookup “cookies” in your browser help for more information). You can set your own privacy settings within Facebook to select whether and how advertisements are displayed to you.