Making A Purchase
To make a purchase, please browse our store and add the items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
By committing to the purchase, you agree you have consulted the power sizing guidelines and calculators to accurately specify the panel types and quantity you require.
Energy-savings and control of comfort levels can only be made in conjunction with the correct thermostat or control device. We strongly recommend you purchase adequate control devices with your order to ensure optimum comfort levels and energy-savings. Adequate devices are recommended with each product.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an order acknowledgement. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable before entering the contract with you.
We apply VAT at the appropriate rate for goods shipped to countries of the European Union (Eu). We do not calculate and apply duties for countries outside the EU and you will be charged the appropriate import duties in force for your country by our courier (Fedex).
Shipping And Handling
We do not usually charge shipping and handling for deliveries in the UK and mainland Europe. For deliveries outside these areas we reserve the right to add shipping charges.
We will act on your order within 1 working day of receipt. Shipping times will depend on stock availability – noting certain infrared panels are made-to-order.
We will send you an “Order Dispatch” notification when the order has been dispatched. This will contain delivery information and expected delivery dates.
All goods are checked before leaving our warehouse. We do not dispatch items that appear damaged in any way.
When the goods are delivered please inspect each the packaging of each item before signing and if there is any noticeable damage please only sign for “AS DAMAGED” and inform us on +44 (0) 1473 760059 as soon as possible.
Whilst we pack all of our heaters as well as possible, infrared heating panels (especially glass and mirror panels) are fragile. Please handle them with care. Please unpack and physically inspect all panels and notify us within 24 hours of delivery if there is any visible damage.
We require all deliveries to be signed for and you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.